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Getting Started


Once the eBay integration is enabled, you must connect your eBay account and create policies. These policies must be created within the eBay integration before you can list items on eBay. Policies can be changed or added at any time.


Creating eBay Policies


You must create your eBay settings before you begin listing items through the integration. In order to do so, you can follow these steps:

  1. First, go to the eBay Policies tab in the integration section
  2. Click on any of the four mandatory policies that need to be created. These include:


Once these have been completed, you can either create Bulk or Individual Settings to create listings. 


Adding Location Policies

Adding Location Settings

Once you click the Manage Location Policies button, you can add your Location Settings. You can either manually add or sync the policy from your eBay account. 


You can Add Policies Manually by clicking on the Add button. Once you click this button, you can add the location manually by inputting the following, with required fields marked with an asterisk (*):


  • Location Name*
  • Location Type
  • Address*
  • Address 2
  • City*
  • County
  • Zip / Postal Code*
  • State / Province*
  • Country
  • Additional Information
  • Location Instructions
  • Website*
  • Phone Number 


You can Sync Policies from eBay by clicking on the Refresh Policies from eBay button. Once clicking this button, the page will refresh with your location policy imported from eBay.


Importing the policy this way may result in the policy name being a seemingly random arrangement of letters and numbers


Editing Location Settings

Once you click the Manage Location Policies button, you can edit your Location Settings. The location settings, if you have some already in the integration, will appear with an Edit and Delete button next to the policy.


When clicking on the Edit button, you can then change the following:

  • Location Name
  • Location Type
  • Address
  • Address 2
  • City
  • County
  • Zip / Postal Code
  • State / Province
  • Country
  • Additional Information
  • Location Instructions
  • Website
  • Phone Number


When clicking the Delete button, you will be prompted to make sure you want to delete the policy. Select Delete a second time to successfully delete the policy. Clicking Cancel will bring you back to the previous page. 


Adding Payment Policies

Adding Payment Settings

Once you click on the Manage Payment Policies button, you can add your Payment Settings. You can either manually add or sync the policy from your eBay account. 


You can Add Policies Manually by clicking on the Add button. After this, you can add the payment policy manually by filling in the Payment Setting Name and Policy URL. If the Policy uses eBay's Immediate pay option, then check the Immediate Pay box as well. The only required field is the Payment Setting Name.


Paypal has been removed as a payment option from eBay effective June 2021


You can Sync Policies from eBay by clicking on the Refresh Policies from eBay button. Once you click this button, the page will refresh with your payment policy imported from eBay.


Importing the policy this way may result in the policy name being a seemingly random arrangement of letters and numbers

 

Editing Payment Settings

Once you click on the Manage Payment Policies button, you can edit your Payment Settings. The payment settings, if you have some already in the integration, will appear with an Edit and Delete button next to the policy.


When clicking on the Edit button, you can then change the Payment Setting Name, Policy URL, and toggle Immediate Pay on or off. When clicking the Delete button, you will be prompted to make sure you want to delete the policy. Select Delete a second time to successfully delete the policy. Clicking Cancel will bring you back to the previous page. 


Adding Return Policies

Adding Return Settings

Once clicking on the Manage Returns Policies > button, you can add your Return Policy. You can either manually add or sync the policy from your eBay account. 


You can Add Policies Manually by clicking on the Add button. Once you click this button, you can add the return policy manually by adding the following, with required fields marked with an asterisk (*):

  • Returns Policy Name*
  • Description
  • Refund Method
  • Refund Shipping Cost Payer
  • Refund Period*


There will also be an option to toggle on/off accepting either international or domestic returns


You can Sync Policies from eBay by clicking on the Refresh Policies from eBay button. Once you click this button, the page will refresh with your return policy imported from eBay.


Importing the policy this way may result in the policy name being a seemingly random arrangement of letters and numbers

 

Editing Return Settings

Once you click the Manage Returns Policies button, you can edit your Payment Settings. The payment settings, if you have some already in the integration, will appear with an Edit and Delete button next to the policy.


By clicking on the Edit button, you can change the following:

  • Returns Policy Name
  • Description
  • Refund Method
  • Refund Shipping Cost Payer
  • Refund Period 


There will also be an option to toggle on/off accepting either international or domestic returns


When clicking the Delete button, you will be prompted to make sure you want to delete the policy. Select Delete a second time to successfully delete the policy. Clicking Cancel will bring you back to the previous page. 


An error stating that the 'User is not eligible for Business Policy will occur if the user needs to opt into using business policies on the account, which can be done through this link


Adding Fulfillment Policies

Adding Fulfillment Settings

Once you click the Manage Fulfillment Policies button, you can add your Fulfillment Settings. You can either manually add or sync the policy from your eBay account. 


You can Add Policies Manually by clicking on the Add button. Once you click this button, you can add the return policy manually by inputting the following, with required fields marked with an asterisk (*) :


  • Fulfillment Policy Name
  • Description
  • Handling Time*
  • Cost Type
  • Shipping Services
  • Available Freight Shipping
  • Available Local Pick Up
  • International Shipping


You can Sync Policies from eBay by clicking on the Refresh Policies from eBay button. Once you click this button, the page will refresh with your return policy imported from eBay.

 

Editing Return Settings

Once you click the Manage Fulfillment Policies button, you can edit your Payment Settings. The payment settings, if you have some already in the integration, will appear with an Edit and Delete button next to the policy.


When clicking on the Edit button, you can then change the following:


  • Fulfillment Policy Name
  • Description
  • Handling Time
  • Cost Type
  • Shipping Services
  • Available Freight Shipping
  • Available Local Pick Up
  • International Shipping


When clicking the Delete button, you will be prompted to make sure you want to delete the policy. Select Delete a second time to successfully delete the policy. Clicking Cancel will bring you back to the previous page. 


Shipping Settings

Under domestic shipping, you have some options to add in your Shipping Settings. The first choice is the cost type. You can choose between flat rate or calculated shipping. 


Once you select your cost type, you can further customize the shipping policy through these means:

  • Free Shipping
  • Shipping Cost
  • Additional Shipping Cost (if needed)
  • Shipping Service
  • Included Locations
  • Excluded Locations


UPS Ground and USPS Priority Mail are not shipping options at this time due to the fact that they require dimensions for shipments. Unfortunately, we don’t support this at this time


Listing Templates

Adding Listing Templates

Once you click the Manage Templates button, you can add a listing template.


You can Add Template by clicking on the Add button. From here, you can name the template and add any information or attributes to the description. Once you're ready to create bulk or individual settings, you can choose from a template for the listing description.


A listing template is not required to create listings to eBay


Miscellaneous Settings

What are Miscellaneous Settings

The Misc. Setting section has three miscellaneous settings that can be applied to your eBay integration. Once you click the Manage Misc Settings link, you will be brought to the Misc Setting screen. Here, you can choose to enable any or all of the various misc settings available through our eBay integration. 


You can Include eBay Username, which will include the eBay username on orders processed at the end of the last name. This will be seen in Shopify and will be a part of the Shopify fulfillment process. 


You can Keep offer on eBay at 0 stock, this setting allows for a product to remain on eBay, even after running out of stock. Once new stock is added, the product will become live again without requiring a secondary listing fee. Please note that this will hold allocation for any other potential products you want to list within your listing limit. Having this option checked will still show as the listing having ended when looking on eBay as if you were a customer.


You can Include eBay Sales Tax, which will include eBay sales tax on orders going into Shopify.


Misc settings are not required to be formatted before create listings to eBay