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Getting Started


Refunds are a normal part of every business, but how should you handle refunds between Binder POS and Shopify? It is important to understand that any transaction completed in the BinderPOS must be refunded through Binder. Any transactions submitted through Shopify or your online webstore must be refunded through Shopify in the Orders section.


Issuing Refunds

Refunds through BinderPOS

In order to issue your order refund through BinderPOS, follow the below steps:


  1. From your BinderPOS Portal, select POS Settings
  2. From POS Settings, select Point of Sale and open your Till
  3. From your Point of Sale, select History & Refunds at the top of your page
  4. Once the Submitted Carts tab has opened, you can find the transaction you wish to refund
  5. On this transaction, select the circular, counter-clockwise arrow on the right side
  6. This will pull the transaction back into the cart area and the Pay Button will now read Return
  7. Click Return and then select how you wish to return the funds to the customer


If it is being returned through cash, you can remove the appropriate amount from the till. However, if it is credit and you have integrated payments, you will need to insert their credit card into the credit card reader and then click finalize sale


Refunds through Shopify

If your order was done through Shopify or the website you will have to refund the order through Shopify in the order section. In order to issue your order refund through Shopify or your store's website, follow the below steps:


  1. Log into your myShopify page and select Orders
  2. From Orders, find and select the order you would like to refund
  3. Find and select Return Items from the top of your page
  4. Enter the quantity of items you wish to refund
  5. In the Return Shipping Options section, select one of the following options:

    • Select Create Return Label to create a return shipping label for your customer. This option is available only if your primary location and customer shipping address are both in the US

    • Select Enter Tracking Information and enter the tracking number and shipping carrier, if you have this information

    • Select No Return Shipping to create a return without any return shipping information

  6. Click Create Return


Continued Issues

If you are still struggling with Shopify and need more information on returns and how to manage your orders through Shopify follow this link on Refunding and Cancelling Orders